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Digital Marketing | 4 Min Read

Google My Business Disabled Review Post During Covid-19 Pandemic

Google My Business

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Post Views: 313 Views

Posted on: Saturday May 9, 2020

Reading Time: 4 minutes

Soon after the Covid-19 pandemic started spreading globally we’ve started to witness a lot of changes, especially in digital scenario as businesses required to adjust quickly.

A few of our clients reach out to us complaining that their Google reviews have stopped showing up on Google [specifically new ones]. After a bit research we found that Google My Business have already announced some critical updates to their review and support policies.

Why reviews are not showing up?

The team of Google My Business has already suspended review posting in times of COVID-19 pandemic. But you can still reply on the reviews left before the changes announced.

When they will start showing?

Google recently issued a statement that in upcoming weeks; functionality of adding new user reviews, user photos, name sorting, and Q&A will be available again. Moreover their availability will be found by gradually expanding country and business category.

What can be done to build online reputation?

The option to write new review is still available; but new review is not getting published. Users can submit a Google review sometimes where a pop-up appears saying that “Your contribution may get delayed this time”.

However, it is not clear that reviews submitted now will ever be published or not and keeping this in mind, we recommend the following:

  • Get reviews submitted on other platforms [e.g. Facebook, BBB, Yelp etc.]
  • Also prefer industry specific review platforms [e.g. Healthgrades for Doctors, Home Advisor for Contractors, AVVO for lawyers, Zillow for Real Estate Agents]
  • Build testimonial module on your website for publishing reviews that will boost your SEO score in a big way.

What about old reviews?

All the previously published reviews will continue to appear just like before.

Pro Web is one of the leading companies for Digital Marketing in Dubai since 2012 with a commitment to help our customers in managing their business reputation, and customer communication during these panic times. We’re keeping a closer look on Google updates for keeping our clients prepared for upcoming changes. If have any question regarding the on-going changes in Google My Business, please reach out to your customer service associate for more information.